Data Tabulasi Survey Kepuasan Masyarakat

KANTOR KEMENTERIAN AGAMA KABUPATEN BIREUEN

Tahun 2024

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 3 3 4 4 3 4 4 33
5 4 4 4 4 4 4 3 4 4 35
6 4 4 4 4 4 4 4 4 4 36
7 4 3 4 3 3 3 3 4 4 31
8 4 4 4 4 4 4 4 4 3 35
9 4 4 4 4 4 4 4 4 4 36
Total
36
36
33
35
35
34
35
35
35
 314
Rata-Rata Pertanyaan
4.00
4.00
3.67
3.89
3.89
3.78
3.89
3.89
3.89
 34.9
Rata-Rata Unsur
36 / 1 = 36.00
36.00 / 9 = 4.00
36 / 1 = 36.00
36.00 / 9 = 4.00
33 / 1 = 33.00
33.00 / 9 = 3.67
35 / 1 = 35.00
35.00 / 9 = 3.89
35 / 1 = 35.00
35.00 / 9 = 3.89
34 / 1 = 34.00
34.00 / 9 = 3.78
35 / 1 = 35.00
35.00 / 9 = 3.89
35 / 1 = 35.00
35.00 / 9 = 3.89
35 / 1 = 35.00
35.00 / 9 = 3.89
34.89
Rata-Rata Tertimbang Unsur
36.00 / 9 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
36.00 / 9 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
33.00 / 9 = 3.67
3.67 X (1/9)
3.67 X 0.111 = 0.41
35.00 / 9 = 3.89
3.89 X (1/9)
3.89 X 0.111 = 0.43
35.00 / 9 = 3.89
3.89 X (1/9)
3.89 X 0.111 = 0.43
34.00 / 9 = 3.78
3.78 X (1/9)
3.78 X 0.111 = 0.42
35.00 / 9 = 3.89
3.89 X (1/9)
3.89 X 0.111 = 0.43
35.00 / 9 = 3.89
3.89 X (1/9)
3.89 X 0.111 = 0.43
35.00 / 9 = 3.89
3.89 X (1/9)
3.89 X 0.111 = 0.43
3.88
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
36
4.00
0.44
2
Prosedur
1
36
4.00
0.44
3
Waktu Pelayanan
1
33
3.67
0.41
4
Kesesuaian Biaya Pelayanan
1
35
3.89
0.43
5
Produk Spesifikasi Jenis Pelayanan
1
35
3.89
0.43
6
Kompetensi Pelaksana
1
34
3.78
0.42
7
Perilaku Pelaksana
1
35
3.89
0.43
8
Penanganan Pengaduan, Saran dan Masukan
1
35
3.89
0.43
9
Sarana Dan Prasarana
1
35
3.89
0.43
Indexs Survey Kepuasan Masyarakat 3.88 ( Sangat Baik )
Konversi 96.91
Mutu Pelayanan A (Sangat Baik)