Data Tabulasi Survey Kepuasan Masyarakat

KANTOR KEMENTERIAN AGAMA KABUPATEN BIREUEN

Tahun 2024

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 3 4 4 4 4 35
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
11 4 4 4 4 3 4 4 4 4 35
12 3 3 2 3 3 2 3 2 3 24
13 4 3 4 3 4 4 4 4 4 34
14 4 4 4 4 4 4 4 4 4 36
15 4 4 4 4 4 4 4 4 4 36
16 4 4 4 4 4 4 4 4 4 36
17 4 4 4 4 4 4 4 4 4 36
18 4 4 3 3 4 4 3 4 4 33
19 4 4 4 4 4 4 3 4 4 35
20 4 4 4 4 4 4 4 4 4 36
21 4 3 4 3 3 3 3 4 4 31
22 4 4 4 4 4 4 4 4 3 35
23 4 4 4 4 4 4 4 4 4 36
Total
91
91
87
90
88
87
90
88
90
 802
Rata-Rata Pertanyaan
3.96
3.96
3.78
3.91
3.83
3.78
3.91
3.83
3.91
 34.87
Rata-Rata Unsur
91 / 1 = 91.00
91.00 / 23 = 3.96
91 / 1 = 91.00
91.00 / 23 = 3.96
87 / 1 = 87.00
87.00 / 23 = 3.78
90 / 1 = 90.00
90.00 / 23 = 3.91
88 / 1 = 88.00
88.00 / 23 = 3.83
87 / 1 = 87.00
87.00 / 23 = 3.78
90 / 1 = 90.00
90.00 / 23 = 3.91
88 / 1 = 88.00
88.00 / 23 = 3.83
90 / 1 = 90.00
90.00 / 23 = 3.91
34.87
Rata-Rata Tertimbang Unsur
91.00 / 23 = 3.96
3.96 X (1/9)
3.96 X 0.111 = 0.44
91.00 / 23 = 3.96
3.96 X (1/9)
3.96 X 0.111 = 0.44
87.00 / 23 = 3.78
3.78 X (1/9)
3.78 X 0.111 = 0.42
90.00 / 23 = 3.91
3.91 X (1/9)
3.91 X 0.111 = 0.43
88.00 / 23 = 3.83
3.83 X (1/9)
3.83 X 0.111 = 0.43
87.00 / 23 = 3.78
3.78 X (1/9)
3.78 X 0.111 = 0.42
90.00 / 23 = 3.91
3.91 X (1/9)
3.91 X 0.111 = 0.43
88.00 / 23 = 3.83
3.83 X (1/9)
3.83 X 0.111 = 0.43
90.00 / 23 = 3.91
3.91 X (1/9)
3.91 X 0.111 = 0.43
3.87
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
91
3.96
0.44
2
Prosedur
1
91
3.96
0.44
3
Waktu Pelayanan
1
87
3.78
0.42
4
Kesesuaian Biaya Pelayanan
1
90
3.91
0.43
5
Produk Spesifikasi Jenis Pelayanan
1
88
3.83
0.43
6
Kompetensi Pelaksana
1
87
3.78
0.42
7
Perilaku Pelaksana
1
90
3.91
0.43
8
Penanganan Pengaduan, Saran dan Masukan
1
88
3.83
0.43
9
Sarana Dan Prasarana
1
90
3.91
0.43
Indexs Survey Kepuasan Masyarakat 3.87 ( Sangat Baik )
Konversi 96.86
Mutu Pelayanan A (Sangat Baik)